Frequently asked questions
- Fires in the Var (16/08): no impact for our campsites
- I would like a refund for my 2020 credit note
- I want to make a complaint
- How do I log in to my customer account?
- I have a question or query to ask
- After your stay
- I'm waiting to be reimbursed
- I am, or I am accompanying, a person of reduced mobility
- I am receiving assistance to fund my stay
- I'm waiting for my invoice and/or the confirmation of my stay
- My bankcard has not been accepted
- I'm looking for a map of the campsite so that I can see my accommodation plot
- Can I bring my television?
- My account has not yet been debited (payment by bankcard)
- I haven't received my purchase receipt