Frequently asked questions
- How do I log in to my customer account?
- Data breach at one of our service providers, hacking, cyberattack, phishing, payment by whatsapp/what's app/whats app
- Check-in and Check-out times – Key collection / Access to your mobile home
- Vocation familiale GB
- Welcome Pack - What does it include ?
- Recommend-a-friend
- Partnership ROAN
- Homair - Careers
- How do I make a group booking ?
- What is a customer account?
- I would like to make a complaint following my stay.
- Check In
- After your stay
- I'm waiting to be reimbursed
- I am, or I am accompanying, a person of reduced mobility
- I am receiving assistance to fund my stay
- My certificate of stay
- My bankcard has not been accepted
- I'm looking for a map of the campsite so that I can see my accommodation plot
- Do the mobile homes have TVs ?
- My account has not yet been debited (payment by bankcard)
- I haven't received my purchase receipt
- Password lost/forgotten