Frequently asked questions
- How do I log in to my customer account?
- Early Departure
- Allcamps Partnership - Information and Contacts
- How do I get or delete a quote from my Homair account?
- Recommend-a-friend
- Homair catalogue
- I've won a holiday with Homair Vacances. How do I make use of my prize ?
- Choice of mobile home location - Comfort Option
- What are the instructions for the day of arrival at the campsite ?
- What is a customer account?
- What options are available and what are their prices ?
- I want to make a complaint
- I would like a refund for my 2020 credit note
- Check In
- After your stay
- I'm waiting to be reimbursed
- I am, or I am accompanying, a person of reduced mobility
- I am receiving assistance to fund my stay
- My certificate of stay
- My bankcard has not been accepted
- I'm looking for a map of the campsite so that I can see my accommodation plot
- Do the mobile homes have TVs ?
- My account has not yet been debited (payment by bankcard)
- I haven't received my purchase receipt