- How to provide a review
When you get back from your holiday, you'll receive a satisfaction questionnaire (by email) in which you can provide your opinion about your recent stay with Homair Vacances. If you don't receive it, first check your spam/junk mail folder, then (if you don't find it there) complete the form by clicking this link: satisfaction questionnaire
- How to pass your suggestions and comments on to us or make a complaint
○ In writing to the following address:
570 Avenue du Club Hippique - Immeuble Le Derby
13097 Aix-en-Provence - Cedex 2
○ Via our online form: by clicking send a request at the bottom of the article
○ By fax to the following number: 00 33 (0)4 84 39 08 60
Any complaints or concerns you have during your stay must first be raised with the Homair Vacances representative at the campsite concerned. They will try to find an immediate or quick solution to the issue with you. Any complaints that are not resolved at the site itself will need to be addressed to Homair Vacances in writing within a maximum of 15 days following the end of the stay. It is a good idea to provide a detailed letter accompanied by any supporting evidence (such as photos, written proof/statements, invoices, etc.) as this will help get your request dealt with more quickly. Complaints submitted outside the 15-day time limit will not be considered.
Our customer services will examine your case and send you a response by post as soon as possible.