In the context of modifying a stay, two scenarios are possible:
Do you wish to extend your stay? Please refer to the article "I wish to extend my stay".
Do you wish to change your dates, mobil-home, campsite...? The information below outlines the steps to follow.
The customer is the sole party responsible to Homair Vacances, particularly regarding financial liability, and specifically in the event of cancellation or total/partial modification of the stay.
Modification requests cannot be processed if your stay starts in 7 days or less. Any modification request must be submitted at least 8 days before the start of the stay. Any stay that has commenced is payable in full. No compensation will be granted in the event of late arrival or early departure.
Any request to modify a reservation will be reviewed by the Company and may be accepted or declined based on availability within the same calendar year as the original stay. If the modification is not accepted, the customer must honor the stay under the original conditions or cancel it.
If the modification request is accepted, a modification fee of €30 including tax will apply (unless special written terms were communicated to the customer on the day of their order). Any modification request results in a recalculation of the "total amount of the stay" based on the prices in effect on the day of calculation, without applying any ongoing promotional offers.
If the new "total amount of the stay" is higher than the original reservation amount, the €30 modification fee applies, and the customer must pay the difference between the new total amount and the sums already paid.
If the new "total amount of the stay" is lower than the original reservation amount, the €30 modification fee applies, and:
If the modification request is received 30 days or more before the start of the original stay:
And all amounts due by the customer have been paid, the customer will be refunded the difference between the amounts paid and the new "total amount of the stay", less the €30 modification fee.
And there are still amounts owed by the customer to the Company, the payment schedule (excluding Oney Bank financing solutions) will be adjusted so the customer only pays the difference between the amounts paid and the new "total amount of the stay" plus the €30 modification fee.
If the modification request is received less than 30 days before the start of the original stay, the Company will not issue any refund.
Fee Exception:
Transfer of Reservation: The customer may request the Company to transfer their contract to a person fulfilling all conditions applicable to it. The customer and the transferee are jointly liable for paying the remaining balance as well as any additional fees, charges, or costs incurred by this transfer. The Company will inform the customer of the actual transfer costs. A transfer fee of €50 will be charged.
Exceptions where modifications are free of charge:
While your reservation is on option status (i.e., unpaid, valid for a maximum of 5 days).
If your request is made within 24 hours of creating the file.
If your modification relates to updating the following details:
Personal information (phone number, postal address, email, date of birth...)
Completing the guest list (Note: This does not apply to changing the primary name on the booking, which is a fee-based modification if permitted/accepted)
Adding optional extra services (e.g., sheets, cleaning service, baby kit...)
Modifications can be made by phone, but for greater simplicity and speed, you can also contact our online chat service.