The terms and conditions reproduced below are taken from our TCR (Terms and Conditions of Rental)
Any cancellation of a reservation without insurance must be made via our contact form available on the "Help Center FAQ" page of our website www.homair.com. You must then choose the request type "Cancellation".
Please note that no cancellation can be processed by phone and, in the absence of this written notice, your request will not be taken into account (the date of the triggering event being authentic).
If the date of receipt of the cancellation occurs:
After the start date of the holiday, whether or not the Customer has arrived at the Campsite, the Company will invoice the full amount of the holiday.
Less than 5 days before the start of the stay, in which case the Company will invoice the full amount of the holiday.
Between the 29th and 5th day inclusive before the holiday, the Company will invoice 90% of the total cost of the rental plus 100% of the additional costs (administration costs, insurance, etc.).
Between the 59th and 30th day inclusive before the holiday, the Company will invoice 50% of the total amount of the rental plus 100% of the ancillary costs (administration costs, insurance, etc.).
Between the 89th and the 60th day inclusive before the holiday, the Company will invoice 25% of the total amount of the rental plus 100% of the ancillary costs (administration costs, insurance, etc.).
More than 90 days before the holiday, the Company will charge 10% of the total amount of the rental plus 100% of the ancillary costs (administration costs, insurance, etc.).
Admin fees and cancellation insurance fees are not refunded under any circumstances.
For customers, who have subscribed to the Gritchen cancellation insurance: Please visit our site https://www.homair.com/en/cancellation-insurance for the terms and conditions.