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Payment by bank transfer

Updated

Bank Transfer / IBAN

Following a booking made by phone or online, you will receive your booking voucher by email. It is essential that you make your bank transfer and return your signed booking voucher within 5 days.

The bank details will be provided on your documents.

Don't forget to indicate the following information to the bank or in the designated field:

  • Your file/booking number (n° de dossier),

  • Your customer number (n° client, starting with the letter "I" or "TH"),

  • The name of the person who made the booking, as well as the name of the campsite village (camping village).

Please note: It takes an average of 7 to 10 days for your bank transfer to be registered against your booking. You will then receive a confirmation email.

How to get the Homair Vacances RIB (Bank Details)

You can find our company's IBAN either on your document titled "Booking pending payment" ("Réservation en attente de paiement") under the payment terms, or, if your booking is confirmed, on your "Payment Schedule" ("Echéancier") under the payments section.

If necessary, you can also use the bank details provided below to make your payment:

  • IBAN: FR76 1220 6049 0056 0139 7347 086

  • BIC: AGRIFRPP822

Please note: If your booking is made 15 days or less before the start date of your stay, payment by bank transfer will no longer be accepted.

In this case, you will need to choose another payment method to confirm your booking within the required timeframe, namely: Oney, PayPal, or a credit card payment link.

To view our other payment methods, please consult the following article:

  • Payment Methods ("Mode de Règlement")

My transfer does not appear, what should I do?

We remind you that the processing time for a bank transfer is 7 to 10 working days.

Before contacting us, please check the following:

  • The date your payment was sent;

  • The bank details used:

    • IBAN: FR76 1220 6049 0056 0139 7347 086

    • BIC: AGRIFRPP822

  • The presence of the correct file reference in the description/label of your transfer.

If your payment still does not appear on your account after this period (beyond 10 working days), please send us the proof of transfer so that our relevant department can conduct a search.

If you still have questions, please feel free to contact our vacation advisors at 04 84 39 08 60.

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