Your invoice and certificate will be sent to you automatically (by email or post) 24 hours after the end of your stay, provided that the balance has been paid in full.
For guests receiving financial assistance for their stay from an organization and who require an invoice before the scheduled date, an exception can be made upon request. However, if the invoice is issued before the stay as an exception, no further changes can be made.
To request this, simply contact our advisors at +33 (0)4 84 39 08 60.
It is imperative that the name of the beneficiary of these grants is listed first on the reservation file. This is the name that will appear on the invoice. Under no circumstances can the name on the invoice be changed once the file is fully paid.
⚠️ Please also note that this document can only be generated in a single version; therefore, no modifications can be made to the invoice once it has been generated.