To ensure complaints are dealt with promptly and efficiently, they must be made in writing and sent via the form available in the Help Centre (by selecting "Complaint" in the "Request type" field) after the end of the stay.
To enable us to deal with your complaint as efficiently as possible, we will need the following information from you:
- Your booking number.
- The dates of your stay.
- The name of the campsite at which you stayed.
You can also attach photos or any other supporting information that may be useful in evaluating your complaint.
Once received, your complaint will be passed on as quickly as possible and carefully examined by our Customer Services.
You will be provided with a response by post within approximately one month of submitting your complaint.
To facilitate communication between us and ensure there are no delays in dealing with your complaint, we kindly request that you avoid submitting the same complaint more than once.
Please remember that any issue encountered at a campsite must be reported to a representative of the Company or the Campsite (reception team, site liaison, etc.) no later than 24 hours after arrival.