You would like to leave in 2023 but are hesitating because of the health crisis?
In order to book your holiday in complete peace of mind, Homair Vacances offers the "Zen & Flex" guarantee, automatically included free of charge for all reservations in 2023.
This guarantee allows you to modify or cancel your stay up to the day of your arrival, in case you are unable to enjoy your stay for "collective" reasons linked to the health crisis of the Covid-19 .
Here are the 4 cases covered by this guarantee:
- Your destination campsite is not accessible for reasons relating to COVID-19 on the dates of your holiday.
- You live in a region where travel restrictions associated with COVID-19 on the dates of your holiday prevent you from reaching your destination.
- The borders between your region of origin and your destination campsite are closed due to COVID-19 on the dates of your holiday.
- The region in which your campsite is located has imposed a mandatory requirement to self-isolate when you first arrive.
For these 4 cases, the guarantee offers you 3 choices:
- Amend my holiday free of charge
- The dates of my holiday and my destination can be amended without incurring fees.
- Cancel and request a credit note
- The holiday can be cancelled free of charge, with sums already paid converted into a credit note.
- Cancel and request a refund
- The holiday can be canceled at any time, the sums paid are refunded.
You can find full details about the Zen & Flex guarantee together with a related FAQ on the following page: https://www.homair.com/en/zen-flex-garantee
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