You were offered a credit note after the cancellation of your 2020 holiday due to the closure of the campsite because of the Covid pandemic.
This credit note, with a value equal to the sums paid out, can be used to pay for a future holiday with Homair Vacances within the 18 months following its issue.
In accordance with the French government ruling of 25/3/2020, you can request a refund of your credit note at the expiry of its 18-month period of validity (if it has not been used).
From October 2021 and onwards (depending on the expiration date of your credit note), each of our customers with a credit note reaching the end of its period of validity, will receive an email from Homair Vacances including a form inviting them to confirm a choice between a refund of the credit note or an extension of the credit note plus exclusive discounts for a holiday in 2022.
1. If you would like to confirm your request for a refund of the credit note: you will receive a second email within a few days (after confirming your choice) enabling you to communicate your bank details to us securely. This will take place within a period of 30 to 60 days by bank transfer.
2. If you would like to extend the validity of your credit note: Good news! You'll have the chance to book your 2022 holiday and enjoy an additional exclusive discount of 15% of the value of the credit note dedicated specifically to you. It can be combined with our current Early Booking offer (which already offers discounts of up to 35%). You will benefit from free cancellation and modification up to 1/2/2022 and free administration fees with the code EB22.
Please not contact us about this matter during this period to avoid overwhelming our contact points (email, telephone and chat) and slowing down the processing of customer files.