We are doing everything possible to ensure that you can maintain and enjoy your stay in complete peace of mind: on this page you will also find our 2 facilities enabling you to plan your stay while benefiting from the flexibility of modification and cancellation.
The Customer is the sole individual who is legally responsible in relation to HOMAIR VACANCES, in particular regarding financial terms, and in the event of the cancellation or the partial or complete modification of the stay.
Any request to modify the criteria of your booking must be sent to the following address:
Immeuble Le Derby
570 avenue du Club Hippique
13097 AIX EN PROVENCE CEDEX 02
or by fax at 04 42 95 03 63 or +33 442 95 03 63 (from outside France).
Amendment fee: any amendments (with the prior agreement of Homair Vacances) to the mobile home type, holiday dates or place of stay will incur a charge of 30€ by Homair Vacances.
- In the case where an amendment incurs an additional cost (with the prior agreement of Homair Vacances), an amendment fee of 30€ will apply and the client will be obliged to pay the supplement.
- In the case where an amendment results in a reduced cost (with the prior agreement of Homair Vacances) the following conditions apply:
* If the amendment is made 30 days or more prior to the initial arrival date, the 30€ amendment fee will apply and the price difference will be refunded to the customer.
* If the amendment is made 29 days or less prior to the initial arrival date, no refund will be made.
€30 will be charged for any other modification.
If the modification is not accepted, the Customer must complete his/her stay in accordance with the original conditions, or cancel it. Any request for modification which is made 7 days or less prior to the start of the stay (according to the date of receipt of the letter by HOMAIR VACANCES) will be automatically rejected.
Any stay which has started must be paid for in full. No discount will be offered in the event of late arrival or early departure.